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Published on June 17, 2015

Rutland Regional Medical Center Recognized by Healthgrades for Providing Outstanding Patient Experience

Healthgrades Patient Experience Award

Rutland Regional Medical Center today announced that it has achieved the Healthgrades 2015 Outstanding Patient Experience Award™. Rutland Regional was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated the 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area.

“We are very proud to be ranked among the top 10% in the nation for Outstanding Patient Experience,” said Tom Huebner, president and chief executive officer, Rutland Regional Medical Center. “Our continued focus is to provide clinically excellent, quality care to our patients, and Healthgrades’ ranking affirms this commitment by our staff and physicians.”

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family. 

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Rutland Regional’s performance places them among the top 10% in the nation.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades. “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.”

To learn more or to download a full copy of the report, visit Healthgrades.com today.

About Rutland Regional Medical Center

Established in 1896, Rutland Regional is the second largest health care facility in Vermont. With a strong patient focus, consistent quality performance, nursing excellence, and award-winning care, Rutland Regional remains dedicated to improving the health of families and individuals throughout Rutland County.

Recently recognized in US News & World Report as one of America’s Best Hospitals to receive common care, Rutland Regional was the first hospital in Vermont to receive both the Governor’s Award for Performance Excellence and Magnet Recognition® for quality patient care, nursing excellence and innovation. Rutland Regional has also been recognized by the Joint Commission as a Top Performer in Key Quality Measures, honored with an “A” grade by The Leapfrog Group in the Spring 2015 Hospital Safety Score and was named by Healthgrades among the top 10% in the Nation for Outstanding Patient Experience and Patient Safety, and is the recipient of the Healthgrades 2015 Outstanding Patient Experience Award and a 3-year recipient of the Patient Safety Excellence Award.


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Rutland Regional Medical Center
160 Allen Street
Rutland, VT 05701
802.775.7111

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