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Hospital Report Card

Strategic Initiatives and the Process for         Public Participation

Rutland Regional Medical Center’s strategic planning process gathers and analyzes key information about the Rutland community and its healthcare needs through a variety of methods. 

Rutland Regional Medical Center is governed by a board of directors comprised of local citizens who volunteer their time to make critical decisions regarding the implementation of the hospital’s mission. Through the direct participation of community members on our board, our community has input in the decision making of and strategic planning for the organization. Our hospital also has 780 Corporators, community-minded individuals who are an invaluable source of wisdom and perspective for hospital leadership and are key links in the essential communication system between members of our community and the hospital. Corporators are provided the opportunity, through programs, planning activities, and committee work to provide input and feedback regarding the corporation’s objectives, its plans and its accomplishments. 

Rutland Regional conducts needs assessments on an ongoing basis with the community, patients, and area physicians using focus groups, market research surveys and structured interviews. Most recently there have been focus groups for cardiology patients, surgical patients, women’s health patients and patients with chronic health conditions. Less formal methods of input are anonymous suggestion boxes in the facility, the patient satisfaction survey tools, and general communication methods of telephonic and written correspondence. Finally, many staff and leaders are involved in local, regional and statewide coalitions, collaboratives and committees of other organizations, where we learn about trends and issues of interest or concern to bring back to our hospital and review in the context of our community and our health system. 

Rutland Regional organizes and conducts periodic community health needs assessments in collaboration with state and local health service agencies. These comprehensive assessments have been completed five (5) times since 1997, and are now undertaken every three (3) years. The next assessment will be completed and reported out in 2015.

The process for the community health needs assessment includes five (5) phases:

  • Phase 1: Analysis of national, state, and community secondary data
  • Phase 2: Surveys of Rutland County residents, area dentists, and other specific populations based upon data trends and indicators
  • Phase 3: Community leader focus groups
  • Phase 4: Prioritizing meeting with community leaders
  • Phase 5: Development of the Executive Summary and Final Report.

This report and content is then widely distributed to the public through our web site, community presentations, and newspaper articles. 

In an effort to respond to the community health needs identified through the assessment and strategic planning processes, Rutland Regional Medical Center has identified at least three initiatives that the hospital is undertaking, or plans to undertake. These include implementation of a methadone clinic (Hub) in Rutland City to assist persons with opiate substance abuse issues, expansion of the Blueprint Community Health Team to further advance prevention and primary care integration to improve chronic disease management, and continuing efforts to build and expand health information technology integration with primary care to improve secure information sharing for our patients. 

Rutland Regional Medical Center, in collaboration with the State of Vermont is implementing a coordinated, systemic response to the complex issues of opioid addiction, implementing a comprehensive treatment model based upon the HUB SPOKE model. In 2012, West Ridge Center for Addiction Recovery was opened in a central location in Rutland City. The programming within this facility includes assessment, consultations, care coordination, and medication assisted treatment for addictions. The supporting continuum includes teams within prescribing physician offices of nurses and behavioral health counselors across the community; extending from this are the many services critical to successful recovery, including primary care, substance abuse and mental health outpatient services, the community health team, recovery support and other social and human services. 

The Rutland Blueprint Community Health Team was established to help to improve the health of Rutland County residents and reduce healthcare costs by providing proactive care through collaboration with primary care providers and health and human service providers across the community. The Community Health Team helps patients access and utilize resources within the community to assist in healthier living, through prevention and by improving self-management of chronic conditions. Working with Patient Centered Medical Homes, the team problem solves on an individual basis to ensure that patients are receiving the best care possible, and collaborate with community partners to build and strengthen referral pathways to improve access to services and promote approp5riate utilization of resources.  

Striving for Information Excellence, Rutland Regional Medical Center continues to develop and support the infrastructure and processes necessary to provide for current and future information needs of the organization and our patients and providers. Planning and implementation incorporate all aspects of information management, from storage to timely access of information to support effective delivery of care and coordination of care, informed decision making, efficient operation and improved patient involvement. Specific projects include launching a patient portal, building and testing communication pathways to accept laboratory and diagnostic imaging orders from community providers with a certified Electronic Medical Record, and sharing information regarding recent visits, problem/chronic conditions lists, medication lists, allergy lists, and diagnostic results. 

For more information about public participation events, or for more information about strategic initiatives, strategic planning, capital expenditure plans, or depreciation schedules for existing facilities, please use the contact information below: 

General Information                                      

P: 802.775.7111 or 800.649.2187

Marketing & Public Relations                     
P: 802.747.1607
F: 802.747.6281

Community Education                                  
P: 802.772.2400           
F: 802.747.6281

Community Health Needs Assessment 
P: 802.773.9888 x 15

W: Contact Us


phoneCall 802.775.7111 for more information about a service or to make an appointment.

Rutland Regional Medical Center
160 Allen Street
Rutland, VT 05701
802.775.7111

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