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Hospital Report Card

Strategic Initiatives and Process for Public Participation

Rutland Regional Medical Center’s strategic planning process gathers and analyzes key information about the Rutland community and its healthcare needs through numerous means.

Rutland Regional Medical Center is governed by a board of directors comprised of local citizens who volunteer their time to make critical decisions regarding the implementation of Rutland Regional’s mission. Through the direct participation of community members on our board, our community has input into the decision making of and strategic planning for Rutland Regional.

Rutland Regional conducts ongoing needs assessments with the community, patients and area physicians using focus groups, market research surveys and structured interviews. Most recently there have been focus groups for cardiology patients, surgical patients, and patients with chronic health conditions.

Rutland Regional organizes and conducts periodic community health assessments in collaboration with state and local health service agencies. These comprehensive assessments were most recently conducted in 1997, 2002, 2004, 2009, and 2012 and used a variety of information sources to identify health needs of the Rutland service area.

In May 2012, the most recent Rutland County Health Needs Assessment was completed and it was released on October 1, 2012. Rutland Regional Medical Center's Bowse Health Improvement Committee convened the Advisory Committee that guided the Assessment. The Advisory Committee represented the following organizations: Rutland Regional Medical Center, Bowse Health Trust, Rutland County United Way, Vermont Department of Health, Rutland Area Visiting Nurses Association & Hospice  (RAVNAH), Rutland Mental Health Services (RMHS),  the Community Health Clinics of the Rutland Region (CHCRR), Rutland Regional Planning Commission, and Rutland Housing Authority.

The Health Assessment was completed in five (5) phases: Phase 1: Analysis of National, Vermont and Community Data; Phase 2: Surveys of Rutland County Residents, area dentists, and patients who used the emergency department for urgent care; Phase 3: Community Leader Focus Groups; Phase 4: Prioritizing Meeting with Community Leaders; Phase 5: Development of the Executive Summary/Final Report.

In August 2013, the Board of Directors of RRMC approved the Implementation Strategy developed collaboratively with regional health and human services agencies which identifies efforts by RRMC to address the prioritized needs from the Community Health Needs Assessment.

As a result of this assessment process, completed in 2012, the oversight committee recommends that the community focus on the following priority issues:

  • Reduce substance use, including tobacco and alcohol
  • Improve access to and availability of health care – medical, dental, mental health and substance abuse
  • Improve chronic health care delivery and supports
  • Promote a culture to embrace exercise and healthy eating

Based upon Rutland Regional's service area healthcare needs, a strategic implementation plan was developed and adopted, identifying several initiatives that are currently planned or underway: 

  • Integrate behavioral health supports and services with primary care delivery  
  • Implement new and continue developing addiction prevention, treatment and support services
  • Improve prevention and increase capacity for Tobacco Cessation programming
  • Active participation in the exploration and testing of payment models designed to reduce cost due to inappropriate use
  • Develop and expand the mental health resources for our community
  • Improve access to and appropriate utilization of existing resources
  • Reduce hospital readmissions for patients with chronic condition
  • Identify and reduce risk factors for chronic lung disease
  • Expand prevention and health maintenance programming for individuals and target populations

The work of RRMC through the James T. Bowse Community Health Trust to grant funds to community-based projects that aim to improve the health status of residents in the Rutland Region is also a key strategy. The funding guidelines are tied directly to the priority health issues identified through the Community Health Needs Assessment.  While this is an ongoing effort, the programs funded vary greatly.  In 15 years, the Health Trust has provided over $3.2 million in funding to 45 programs.  In 2012, the Bowse Health Trust funded 3 new programs. These include:

  • It’s a Girl Thing, hosted by the Girls Scouts which promotes healthy lifestyles
  • GROW (Get Rid of Waste), hosted by Lothrop Elementary School which expands the gardening and composting program at the school
  • Transitions, hosted by Rutland South Supervisory Union which provide case management for youth who are at risk for not graduating from high school

The next Rutland County Health Assessment will be completed in May 2015. Planning for this assessment will start in 2014.

Download a complete copy of the 2012 to 2015 Rutland County Community Needs Assessment, or the adopted Implementation Strategy.

In addition to the numerous ways in which Rutland Regional gathers information for strategic planning, Rutland Regional also achieves openness and inclusiveness through its several hundred Corporators who are a key link between members of the community and the hospital. The Corporators are included in Rutland Regional’s yearly meetings, which are open to the public. The Annual Meeting each spring is where new board members and Corporators are elected.

Rutland Regional Medical Center hosts other events, forums and meetings throughout the year that allow members of our community to be directly involved in our work. These are advertised in our local newspapers. Information is also available by calling Community & Provider Relations at 802.747.1607. 

To obtain a copy of our Annual Report, strategic and capital plans, depreciation schedule or to obtain information about public events please contact:

Rutland Regional Medical Center 

Community & Provider Relations 

160 Allen Street 
Rutland, VT 05701
P: 802.747.1607
F: 802.747.6281 

Another process for public participation is to become a Volunteer at Rutland Regional. More than 378 volunteers contributed over 53,000 hours of service to Rutland Regional in Fiscal Year 2013. For more information on volunteering contact:
Rutland Regional Medical Center
Manager of Volunteer Services
160 Allen Street, Rutland, VT 05701
P: 802.747.3857
E: Volunteer Services 

phoneCall 802.775.7111 for more information about a service or to make an appointment.

Rutland Regional Medical Center
160 Allen Street
Rutland, VT 05701

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