 About Us |
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 About Us > Our Vision
"To be the Best Healthcare System in New England"
Our Mission
To improve the health of the Rutland Region and surrounding communities by providing appropriate, superior, integrated, preventative, diagnostic and therapeutic health services in a caring environment through the strength of our people, technology and relationships.
Our Key Goals
Quality – We will provide superior, integrated, health services which meet our customer needs through: good clinical outcomes, up-to-date technology, effective processes, competent and caring staff and well-maintained facilities.
Customer Service – We will consistently deliver an exceptional customer experience which results in high levels of satisfaction.
Market Share Growth – We will develop new services and expand existing services in collaboration with others to meet customer needs resulting in increased market share and expansion into new markets.
Information Excellence – We will provide superior, coordinated information resources, processes and systems that meet needs for effective information gathering, recording, access, analysis and dissemination across the healthcare continuum.
Financial Strength – We will achieve financial strength & stability by optimizing reimbursement and improving our cost structure to produce sufficient margins and increasing philanthropic giving.
Employee Engagement – We will create an environment where employee engagement flourishes and we commit our hearts and minds to meeting and exceeding the needs of our customers and each other.
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