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Patient Testimonials

  • "While on vacation, my daughter had to be taken to the ED for a severe headache.

    I wanted to send a note about how kind and patient the ED staff was to me and my daughter. Dr. Graham, in particular, was compassionate, patient and knowledgeable. He kindly explained the course of action to me several times, as I was having difficulty absorbing the information. No matter how many repeat questions or how many times he had to explain the treatment steps, he remained calm and professional. He also patiently explained the situation to my husband via phone. He was the reason I was able to remain calm and made us feel very comfortable.

    Dr. Graham, the PA and the RN, Tim treated us with care and respect. Your hard work and caring natures meant so much to a worried out-of-town mom. They made a positive difference and we thank RRMC."

    Brigitte Z.
    Huntington, NY

Emergency Room Nurses station

Emergency Department

Patients who have experienced a medical emergency need excellent care as quickly as possible – which is exactly what Rutland Regional Medical Center provides.

Each year, our expert team of board-certified emergency physicians and specially trained emergency nurses provide comprehensive, compassionate, high-quality urgent medical care to more than 33,000 patients of all ages.

Our emergency room is open 24 hours a day, seven days a week. No appointment is ever needed. Our highly skilled medical professionals are prepared to effectively diagnose and treat a wide range of conditions, from life-threatening heart attacks and strokes to painful broken bones and bruises. 

Patients who arrive by ambulance immediately enter the unit through a special entrance. Those brought in by loved ones or who arrive on their own are greeted and evaluated by an experienced triage nurse whose primarily responsibility is to manage the flow of care, ensuring that those with serious conditions receive immediate treatment.

To alleviate wait times for patients with less acute illnesses or injuries, we have a specialized Fast Track treatment area where the same level of warm, knowledgeable care is delivered quickly and effectively.

When sophisticated Laboratory and Diagnostic Imaging services like CT scan and MRI are needed, the process is seamless. When patients need to be admitted as Rutland Regional inpatients, we have a bedside registration process that makes the transition smooth and as comfortable as possible.

For those who have experienced a severe trauma or need complex emergency surgery, Rutland Regional provides skilled urgent care to stabilize the patient’s condition before assisting with transfer to the appropriate facility.

Making Your ED Experience the Best It Can Be

View the video to learn about the positive changes Rutland Regional Medical Center is undertaking in its Emergency Department. 


phoneCall 802.775.7111 for more information about a service or to make an appointment.

Faster Emergency Department Communications Increase Patient Satisfaction

Learn How Motorola Two-Way DTR550 Radios Enabled Our Emergency Department to Streamline Front End Operations and Increase Patient Satisfaction. 

View Case Study>>

Rutland Regional Medical Center
160 Allen Street
Rutland, VT 05701
802.775.7111

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