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Home > About > Mission, Vision, Goals & Values
At Rutland Regional, we are dedicated to manage and adapt to change and growth while continuing our focus on a high standard of personalized, quality medical care, adding key specialties to serve community needs, and focusing on attracting and recruiting highly trained doctors, nurses and staff. We are committed to providing the services, both in and out of the hospital, required to maintain the health of not just our patients, but the entire community. In order to do this, we have a clearly defined Mission, Vision, Goals and Values:
Our Mission: We provide high quality, hospital, and specialty care for all through the strength and compassion of our people.
Our Vision: We excel at meeting the needs of those we serve as the preferred healthcare provider and employer.
Quality. We will provide superior, integrated, health services which meet our customer needs through: excellent clinical outcomes, up-to-date technology, well maintained facilities, effective processes, and competent, engaged and caring staff.
Customer Service. We will consistently deliver an exceptional customer experience which results in high levels of satisfaction.
Access to Care: We will develop new services and expand existing services in collaboration with others to meet appropriate customer needs resulting in increased access to quality care.
Information Excellence. We will support the organization’s key processes by providing excellent information which results in effective delivery & coordination of care, informed clinical decision making, efficient operations, and improved patient involvement.
Financial Strength. We will achieve financial strength and stability by maintaining the health of our community, by optimizing reimbursement and improving our cost structure to produce sufficient margins, and by increasing philanthropic giving.
Employee Engagement. We will create an environment where employee engagement flourishes and we commit our hearts and minds to meeting and exceeding the needs of our customers and each other.
Excellence
We strive to achieve the highest standards of quality and performance in everything we do.
Professionalism
We act with integrity and respect and hold each other accountable for everything we do.
Innovation
We seek opportunities to continuously improve and adapt to the everchanging healthcare environment.
Collaboration
We create a diverse and inclusive community and work together as a team to fulfill our mission.
Compassion
We provide empathetic, patient-centered, and equitable care by acting with kindness, dignity, and respect.
Call 802.775.7111 for more information or to make an appointment.
