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Published on June 23, 2021

West Ridge Center Receives 2021 Recognition by the National Committee for Quality Assurance

The West Ridge Center, a patient recovery service at Rutland Regional Medical Center, has been recognized by the National Committee for Quality Assurance (NCQA) Patient-Centered Specialty Practice.

Practices that have been recognized under Patient-Centered Specialty Practice Recognition have demonstrated commitment to patient-centered care and clinical quality in many ways. West Ridge has worked to streamline referral processes and care coordination with referring clinicians, provide timely patient and caregiver-focused care management and work toward continuous clinical quality improvement. The NCQA Recognition Programs are built on evidence-based, nationally recognized clinical standards of care.

Though the West Ridge Center was recognized under the National Quality Assurance – Patient-Centered Specialty Practices from 2016 – 2020, receiving the 2021 recognition, was especially meaningful.

This recognition shows that the work we have been doing over the course of several years, has translated successfully to consistent and better patient care,” said Faith Stone, RN, Program Director at West Ridge Center. “We are enormously proud of the work we do, and we continue to look for ways for improvement so we can ensure the delivery of the best possible care to our patients.”

Earning NCQA Patient-Centered Specialty Practice recognition shows consumers, private payers and government agencies that the practice has undergone a rigorous review of its capabilities and is committed to sharing information and coordinating care. Recognition also signals to primary care practices that the specialty practice is an effective partner in caring for patients.

Over 400 community members are served by the incredibly dedicated team at West Ridge Center,” said Jonathan Reynolds, PharmD, Vice President of Clinical Services at Rutland Regional Medical Center. “I am enormously proud of the work they do and the compassionate way they deliver the care their patients need. They make a difference every day in the lives of their patients, and they never let up.”

NCQA Patient-Centered Specialty Practice Recognition distinguishes practices that communicate, collaborate and integrate care in ways that patients want and that improve quality,” said NCQA President Margaret E. O’Kane. “I commend the team at the West Ridge Center for its achievement, and for its commitment to continuous improvement.

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in heath care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more informed health care choices.

About Rutland Regional Medical Center

Rutland Regional Medical Center, founded in 1896, is the largest community hospital and the second largest healthcare facility in Vermont. With a strong patient focus, consistent quality performance, nursing excellence and award-winning care, Rutland Regional remains dedicated to improving the health of families and individuals throughout Rutland County and beyond.

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Media Contact: Gerianne Smart, 802.747.1608 or gmsmart@rrmc.org

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