Patient & Family Guide
This guide was created by our hospital staff after valuable input from patients and family members. Please use it to help guide you through your hospital stay.
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At Rutland Regional Medical Center, your comfort and satisfaction are our number one priority. Our physicians, nurses and staff work together as a team. Our promise to you is to listen, respect, and to care...always.
Preparing For Your Stay
Going to the hospital can be stressful. Whether you are being admitted for a scheduled test or procedure, or coming in to have a baby, it is helpful to do some advance planning and preparation to make your stay at Rutland Regional Medical Center as comfortable as possible. As always, feel free to let us know if you have any questions as you prepare for your visit.
What to Bring
When you arrive at the hospital, it is important that you bring certain items, including:
- A License or other Photo ID Card
- Your Insurance Card
- A List of All Current Medications, including Dosage Amounts and Frequency
- Documentation for Advance Directives, Living Will, or Healthcare Agent Information, if You Have Them
- Any Regular Medications You Will Need to Take While Here
- Any Necessary Aid Items – Glasses, Hearing Aid, Walking Device
- Any Non-Valuable Personal Items Which Will Add to Your Comfort, such as a Favorite Robe or Book
What to Leave Home
- Valuables such as Jewelry or Electronics
Your physician may give you special instructions if you are undergoing surgery or certain other procedures. It is important that you follow them. Check with your physician for pre-op guidelines. Although these guidelines vary, here is some general advice:
- Eating and Drinking. If you are having surgery you cannot eat or drink anything (including water, gum, hard candy) after midnight. This is essential to prevent vomiting during and after anesthesia.
- Medications. Consult your physician about taking aspirin or other medications before and after surgery.
- Smoking. If you are a smoker, it is strongly recommended that you quit smoking as early as possible before surgery. If you are interested in quitting or cutting back on smoking, learn more about our Commit to Quit program.
- Transportation. If you are coming for same-day surgery, you may receive sedation or pain medication that will prevent you from being able to drive yourself home. In this case you will need to arrange in advance for transportation.
The Day Before
You will receive an automated phone call reminding you of the time you are scheduled to arrive at the hospital.
For questions about admission call 802.747.3619 or your physician’s office.
During Your Stay
We welcome you as an active participant in your care. Our team approach to successful medical treatment requires a commitment from every physician, nurse, specialist, and support staff member on board, but to maintain our standard of excellence, we also need you.
There are several areas within which we value your input and attention:
Wearing your hospital identification bracelet at all times is an important safety step, as it will be checked by staff prior to procedures, tests, or administration of any medications. Feel free to speak with your nurse or physician at any time if you have safety concerns or suggestions, or contact our Patient Experience Department at 802.772.1978.
In order to treat and control your pain effectively during your hospital stay, your discomfort level will first be assessed during an initial meeting with your healthcare provider. To manage your pain well throughout the remainder of your treatment plan, we ask that you keep us informed of any changes so that they may be addressed quickly and appropriately.
For your safety, a nurse will evaluate whether or not you are at risk for an accidental fall, based on factors such as medications you may be taking or the type of illness for which you are being treated. Information from family members as it relates to fall risk is also considered. When it comes to your role in fall prevention, simple measures can make a big difference. For instance, be sure to ask for assistance getting in and out of bed, clear a path to your restroom, and keep important personal items within reach. If you use glasses, a hearing aid, or walking devices, be sure you can access them easily.
Hand washing with soap and warm water is the best way to prevent the spread of germs. Practice good personal hygiene by washing frequently and for at least 15 seconds, and by asking visitors to do the same. Friends and relatives with colds or other contagious illnesses should be asked not to visit you until they are well. If you notice a staff member not washing up, feel free to remind them to do so. A little prevention can go a long way in keeping you and others germ-free.
Ask Me! Program
Two-way communication is the key to success at Rutland Regional Medical Center. We work hard to keep our patients and their families informed and involved in their care plan, and look for their input in return. If you have questions or concerns during your stay, by all means, ask us!
Patient Satisfaction Program
In order to provide the best care possible to patients and their families, we need to hear about your experience with us. We encourage you to fill out a Patient Satisfaction Survey after your discharge to share with us the positive aspects of your stay, as well as areas where improvements are needed. Tell us; we’re listening!
Concerns & Complaints
We hope that your stay with us is a positive one. If, however, you are dissatisfied with any aspect of your care or treatment, please tell our staff right away. You may also feel free to direct any concerns or complaints to our Patient Experience Specialist at 802.772.1978.
If you feel the need to file a written or verbal complaint with any of a variety of state agencies, you can do so by calling 802.828.2900. To review your rights as a patient, review our Patient Bill of Rights.
Leaving the Hospital
In many instances much of your recovery will take place after you leave the hospital, making discharge planning an important part of your hospital stay. Your doctor, nurse or case manager will help you understand and arrange for your discharge needs.
Some of the Issues You May Need to Consider Are:
You will receive an updated list of medications to keep taking at home, including dosage instructions and any other relevant information. Please ask a member of your care team if you have any questions regarding your medications.
Be sure to collect all of your personal items, making sure to double check drawers and closets. If you have valuables stored in the hospital safe, please ask your nurse for assistance in retrieving them.
You may need to make arrangements with a family member or friend to help you get home. If necessary your case manager will help you arrange alternative means of transportation.
Diet & Activity Restrictions
Your doctor and nurse will give you instructions about diet and activity before you leave the hospital. If you have questions please be sure to ask them at this time or feel free to contact your physician after discharge.
There are many occasions when patients need additional treatment or care after their stay in the hospital. Some of these services include rehabilitation, extended care recovery, nursing home placements, home health care, hospice, Council on Aging referrals or cardiac rehabilitation. Your patient care team will work closely with you and our community partners to ensure that your ongoing needs are addressed.
Hospice care is a service that focuses on comfort and quality of life for patients who have end-stage illness and limited life expectancy. Typically used as a support to patients and families who are living either at home or in a long-term care facility, hospice services in Rutland County are provided by Bayada Home Health Care and Hospice and the Rutland Area Visiting Nurse Association & Hospice (RAVNAH). If you would like more information about the ways hospice can help, you may ask a Case Manager, Social Worker or Palliative Care nurse, or call Bayada directly at 802.775.7272 or RAVNAH directly at 802.775.0568.